The implementation of Section 14a EnWG presents distributors and suppliers’ customer service teams with a number of complex requirements. As the first point of contact for customers, they have to deal with issues that are not yet fully understood.

A survey conducted as part of a workshop with over 130 energy suppliers shows this: There are still many uncertainties on the sales side. The biggest challenges are

Customer transparency: How do you design communication in such a way that customers understand and accept the new regulations? What recommendations should be made regarding the choice of grid fee module, for example?

Understanding processes: How can the new processes relating to Section 14a be monitored by the various market players and how can the flow of information be ensured, particularly between grid operators, metering point operators and suppliers?

Billing: How do you integrate the grid fee modules into the billing system, issue correct invoices and remain compliant with regulatory requirements?

Product design: How can attractive product bundles be put together that appeal to customers and at the same time meet the requirements of Section 14a?

Despite these challenges, there are also opportunities such as increasing customer attractiveness through innovative products, especially in combination with dynamic electricity tariffs,

E-Bridge is at your side to help you master these challenges and successfully implement Section 14a from a sales perspective. For example, we have prepared a customer journey from the customer’s point of view, which can be used to specifically identify the requirements for implementation.