The increasing number of decentralized producers and new consumers requires scalable and customer-friendly grid customer processes. Network operators are becoming the primary point of contact for end consumers, making transparent and competent information about regulatory requirements essential, in addition to handling inquiries.

To meet the challenges of growing connection requests and increasing regulatory complexity, existing processes need to be evaluated for efficiency, customer orientation, and future viability.

Our methodological approach:

• Status Quo Analysis: Detailed documentation of current processes.
• Assessment: Analysis of sub-processes regarding efficiency, customer focus, and future viability.
• Optimization: Together with subject matter experts, we identify and prioritize improvement potentials based on benefits and effort.

The result: A tailored roadmap for digitalization, automation, and optimal resource allocation – for future-proof connection and customer service processes.

We are proud to have successfully implemented this approach in the project to optimize connection and customer processes with Vorarlberg Netz. Many thanks to the Vorarlberg Netz team for the excellent collaboration!

Are your customer processes ready for the future? We can help you analyze your processes and identify optimization potentials. Feel free to contact us.